Heartlands Hospital

Cashpoint machine

Yes. 1st floor main entrance.

Catering/refreshment facilities

WRVS in entrance to maternity block open Monday-Friday 9am-5pm. Cafe One restaurant Main Hospital Entrance open 8am-11am, 12pm-4pm. Costa Coffee Main Hospital Entrance open 7.30am-6.30pm.

Other shops on site/nearby

Onsite, health food shop, boots, newsagents. Nearby, Aldi, Asda, fast food outlets (McDonalds).

Laundry facilities

No.

Religious and spiritual support

Please call 0121 424 1369. Multi-faith Interdenominational Daily Services.

Patient Advocacy Liaison Service (PALS)

Please call 0121 424 0808 or 0121 424 0945.

Interpreting services

Yes.

Access to a midwife

Yes.

Nearest car park

Through main entrance and turn right into the car park situated opposite maternity the maternity building.

Car parking charges

  • Up to 1 hour: £2.75
  • Up to 2 hours: £3.75
  • Up to 4 hours: £4.75
  • Up to 24 hours: £5.75
  • Up to 3 days: £10
  • Up to 7 days: £17
  • Up to 14 days: £23
  • Up to 28 days: £35

Nearest bus stop

Outside of hospital - Services 28, 97, 97a stop on Bordesley Green East. Service 73 stops on Yardley Green Road.

Nearest railway station

Stechford.

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Parents

Welcome anytime.

Siblings

Must be accompanied by parent.

Grandparents

May visit 2pm-7pm.

Family and friends

Only for critically ill baby.

Numbers of visitors

2 per bedside, waiting area for more guests.

Restrictions

No family or friends.

Hygiene and infection prevention

Hand washing room, hand gel in corridor and bed side. Families taught about infection control in cases of barrier nursing.

Neonatal unit facilities

Parent accommodation

2 rooming in rooms, use of rooms in main hospital for families of babies in critical condition or living far away.

Parent facilities

Coffee room / sitting room. Breastfeeding room.

Mobile phone use

Not in clinical area but in waiting room and other outside areas. Texting and pictures allowed at bedside.

Telephone and computer access

No.

Breastfeeding facilities and support

Yes 1x room, many breast pumps, facility to hire a breast pump. Breast feeding co-ordinator.

Facilities for siblings

Waiting area with toys.

Parent support group

Only if under NCOT care.

Bereavement support

Yes.

Counselling

Yes.

Play specialists

Limited access to staff working on paediatric ward.

Who's who on the unit?

Clinical Lead

Dr Phil Simmons

Nurse Manager

Sheena Lewis/Clair Finnigan.

Breastfeeding advisor

Ali White, Marie James.

Family Centred Care/Developmental Care Lead

Ali White.

Other important staff

Neonatal Community Outreach Team – Sarah Moxon and Stacey Shaw. Nutrition support sister – Louise Hirons.

Who's who on the unit?

How to access the Unit

Ring door bell, await to be let in by staff.

Who to talk to about your baby’s care

Nurse caring for your baby or Nurse Manager.

Who to talk to if you have any concerns

Nurse caring for your baby or Nurse Manager.

Talking to the medical team

During the ward round or on a separate basis on request of the family.

Ward round

Ward round 09:30 – 12:00.

Baby rest time

Afternoon from 1pm / completion of ward round.